Addetto/A Customer Care | Full Time | Legnano

Customer Care (Multilingual)

Gi Group S.P.A., agency for the prestigious multinational client in the fashion and luxury sector, is hiring a Customer Service professional (Fr/En). The role involves a strategic customer‑service function in the European market.

Responsibilities:

• Pre‑sales consultancy and assistance to customers to facilitate purchase and ensure a positive experience.
• Post‑sales support: resolve order issues, manage returns and complaints, monitor shipments, and provide follow‑up communication.
• Multilingual customer care: interact with European customers via phone, email, and chat in French or German.
• Internal collaboration with marketing, logistics and sales teams to improve operational processes and customer service.

Requirements:

• Advanced level (C1+) in French and English; additional European languages considered a plus.
• Previous experience in customer service, brand ambassador or similar roles, preferably in fashion/luxury.
• Excellent relational, communication, and problem‑solving skills, strong customer orientation, and attention to detail.
• Familiarity with CRM software and e‑commerce platforms.
• Passion for fashion and luxury, proactive and able to work in dynamic multicultural environments.

Benefits:

• Recruitment under a fixed‑term contract or apprenticeship with potential for permanent placement.
• CCNL Telecomunicazioni.
• International work environment, growth and professional development opportunities.
• Initial training and ongoing support to excel in the role.

Working hours: Full time, Monday‑Friday, 9:00‑18:00 or 10:00‑19:00.

Location: Milan, San Babila (on‑site operations required).

Customer Care Back Office – English/French

Gi Group S.P.A. is recruiting a Customer Service professional in English and French for a leading outsourcing client. The role focuses on customer request management and back‑office tasks.

Responsibilities:

• Managing customer orders and requests.
• Handling complaints.
• Recording customer information in the designated system.
• Performing back‑office activities.

Requirements:

• Advanced (C1+) in English and French; knowledge of additional European languages is a plus.
• Experience in customer service, brand ambassadorship or similar roles.
• Strong communication, problem‑solving and attention to detail.
• Familiarity with CRM software and e‑commerce platforms.
• Ability to work in dynamic multicultural environments.

Benefits:

• Fixed‑term temporary contract.
• International work environment with growth and professional development opportunities.

Working hours: Part‑time, rotating shifts from Monday to Sunday.

Location: Milan, zone Lancetti.

Customer Care – Back Office, Multilingual (German/French)

Gi Group S.P.A. is hiring a Customer Service professional fluent in German and French to support a leading outsourcing client’s fleet services.

Responsibilities:

• Managing inbound phone customer service.
• Back‑office tasks: provide information, resolve issues, and handle reports to Fleet Services Managers.

Requirements:

• Advanced (C1+) in German and English; other European languages a plus.
• Experience in customer service or brand ambassadorship.
• Excellent relational, communication, and problem‑solving skills.
• Familiarity with CRM and e‑commerce platforms.
• Ability to work in dynamic, multicultural settings.

Benefits:

• Temporary contract (4 months, possible extension).
• International work environment, growth and professional development.

Working hours: Part‑time, 75% (30 h/week), flexible from Monday to Friday, 08:00‑19:00.

Work mode: Hybrid (smart working + on‑site, 6 days/month).

Location: Vimodrone.

Customer Care – Back Office, Multilingual (Spanish/Italian)

Gi Group S.P.A. is seeking an Customer Care operative in Italian and Spanish for a leading telecom company’s fleet services.

Responsibilities:

• Inbound phone customer service.
• Back‑office activities: provide information, resolve problems, and process reports for Fleet Services Managers.

Requirements:

• Excellent Spanish (written and spoken).
• Good Italian (written and spoken).
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• High school diploma.
• Preferred prior customer service experience.
• Experience in automotive sector a plus.

Soft Skills:

• Strong communication (written and oral).
• Problem‑solving ability.
• Relationship management skills.
• Flexibility and teamwork orientation.

Contract: Temporary fixed‑term 4‑month contract (possible extension).

Salary: CCNL Telecomunicazioni, tier 3.

Hours: Part‑time, 75% (30 h/week), Monday‑Friday, 08:00‑19:00.

Work mode: Hybrid (smart working + on‑site, 6 days/month).

Location: Vimodrone.

Customer Care – Back Office, Multilingual (English/Italian)

Same structure and details as the Spanish‑Italian version, with English instead of Spanish.

Customer Care – Back Office, Multilingual (German/Italian)

Same structure and details as the French‑German version, with German instead of French.

Customer Care – Back Office, Multilingual (English/Italian)

Same structure and details as the English‑Italian version above.

Customer Care – Back Office, Multilingual (French/Italian)

Same structure and details as the French‑Italian version above.

Customer Care – Back Office, Multilingual (French/German)

Same structure and details as the German‑French version above.

Customer Care – Back Office, Italian & Spanish

Same structure and details as the Italian‑Spanish version above.

Back Office Commerciale – Customer Care (Italian/English)

The role concerns back‑office commercial tasks and customer care with Italian and English language skills. Responsibilities include order processing, capacity analysis, and customer relationship management. Qualifications mirror those listed in the earlier back‑office positions. The contract is a direct, indefinite, salary range 28 000‑35 000 € RAL.

Working hours are 40 h/week (full time). The location is Manerbio, with a commercial office in Milan.