Data Center Technician, Data Center Operations (DCO)

Data Center Technician, Data Center Operations (DCO)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs, and maintains the world’s largest computing infrastructure. Our scope of work includes system repair, issue handling, parts tracking, and assistance in data center maintenance. Amazon data centers are large‑scale, high‑density facilities where you will help change the face of technology in the region.

Key job responsibilities

• Troubleshoot technical issues on advanced hardware, ranging from servers, storage, and networking devices on a 24/7 basis.
• Maintain a high level of system reliability and availability.
• Participate in projects to enhance operational efficiencies, with opportunities to share experiences and knowledge with our global network of technical experts.
• Share knowledge and help train less technical staff on best practices related to all service owner issues.
• Contribute toward building a great team by getting involved in the Amazon hiring process and candidate interviews.

A day in the life

• Installation and configuration of data center servers and network systems.
• Installation, troubleshooting, and replacement of internal and external hardware parts of servers and network devices.
• Work within a ticket‑based environment and solve problems systematically.
• Work on a rotational shift‑based schedule to maintain high system reliability.
• Collaborate with internal teams, share ideas, and contribute to innovative projects to improve the DC work environment and overall efficiencies.
• Perform in a physically active role, continually on the move onsite.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.