IT Support Specialist

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Type : Full Time

Skills Description

BCIC Swiss GmBH | Best Connect International Company is seeking a full-time on-site IT Support Specialist in Italy.

Responsibilities

• Provide first and second level support for customer issues.
• Coordinate with third-party vendors to resolve complex AV issues.
• Communicate promptly about issue status and resolutions.
• Maintain accurate ticket updates for all incidents reported.
• Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, and Microsoft Office 2010; support Cisco Jabber.
• Support basic Mac OS to assist Apple PC users.
• Install, upgrade, support, and troubleshoot printers and hardware.
• Perform preventative maintenance on computers, laptops, and printers.
• Perform repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network, hardware, and software issues.
• Have a broad understanding of IT, including networks, servers, AV, smart devices, and telecoms.
• Work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.

Requirements

• Must hold a valid work permit.
• Extensive IT and computer knowledge and understanding.
• Several years of relevant experience preferred.

If you meet the above criteria, please send your CV in English, mentioning the position in the subject line, along with a WhatsApp number, as soon as possible.

Apply here : Salary: Negotiable

Apply Now!

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