Customer Success Manager AI-Image Analysis

Overview

Customer Success Manager AI-Image Analysis at Leica Microsystems (a Danaher operating company). The Customer Success Manager engages our customers to drive adoption of the Leica Microsystems image analysis software portfolio. This position focuses on onboarding customers, delivering a positive customer experience, turning customers into advocates, and managing renewals.

Responsibilities

• Act as the first point of contact for customers regarding Leica Microsystems’ AI image analysis software and drive a positive customer experience.
• Work with Market Development, Application, Product Expert and Marketing teams to grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

Essential Requirements

• BA/BS or MS degree in biology or chemistry, or a related scientific field.
• Proven experience in a customer-facing role (Customer Success Management, Customer Support or Account Management) in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g., confocal, multi-photon, spinning disk, and/or light sheet).
• Fluency in English and in another European language.

Travel, License & Environment

• Ability to travel approximately 10% travel, overnight, within territory or locations.
• Must have a valid driver’s license with an acceptable driving record.

About Leica and Danaher

Leica Microsystems is a Danaher operating company offering a broad array of comprehensive, competitive benefit programs. Leica emphasizes flexible, remote working arrangements for eligible roles. This position may be remote from home; additional information will be provided by the interview team. For more information, visit www.danaher.com.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other