Customer Care Representative

Overview

Customer Care Representative

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.

What you’ll be doing

As a Customer Care Representative, you’ll be at the forefront of our user experience, providing professional and timely assistance to our customers, resolving their issues, and ensuring high satisfaction. Here’s what your day-to-day will look like:

• Offer professional, timely support – By resolving customer issues and ensuring their satisfaction with every interaction.

• Collaborate with multiple teams – To tackle complex challenges and deliver top-notch service to our users.

• Share valuable feedback – To improve business processes and enhance our products based on customer interactions.

• Meet and exceed performance targets – Set by the Customer Care team to ensure efficient and effective support.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we're looking for

We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?

• Customer Care experience – Previous experience in structured customer care, demonstrating a foundational understanding of user management.

• Exceptional communication and interpersonal skills – With a collaborative team spirit and the ability to build positive relationships with customers.

• Strong time management and problem-solving abilities – To efficiently handle customer inquiries and find effective solutions.

• Fluency in both spoken and written Italian and English – Essential for effectively communicating with our diverse customer base.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave

CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Flexible Benefit budget

• Meal vouchers

Equal-Opportunity Employer

At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless — for instance — of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us

Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page – they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome! We’d love to hear your story.