Area Automation Specialist

JOB DESCRIPTION :

Objective of Position

An Area Automation Specialist is primarily responsible to provide support for the most challenging installations / Level 3 addition this role provides advanced technical training / coaching to ADD Engineers. The position will have as focus Automation. Travel across EMEA up to 70%

Accountabilities

Own Automation projects implementation across EMEA

Own Automation 3rd Lvl Escalations across EMEA

Provide service for designated products (Automation Informatics)

Provide escalated service support - handling most challenging repairs and troubleshooting escalated from level two and level one service interventions

Participate in customer visits for system performance improvement

Keep track and ensure completion of Mandatory TSB and FA in EMEA

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

Prepare and participate in customer business reviews

Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments

Training Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist) and Abbott Ambassador

Propose and track initiatives to reduce CPB for Automation

Participate in Area Expert team for designated products

Work with local organization for customer proactive visits to improve Automation system performance Analyze existing solutions to provide improvement suggestions

Good product and industry knowledge

Strong experience and process skills of the business functions service delivery

Strong communication skills

Ability to identify and drive resolution of issues

Technical expert for product line accountability

Coaching and training skills

Strong experience in use of analytical tools and software

The base pay for this position is

N / A

In specific locations the pay range may vary from the range posted.

JOB FAMILY : Field Services

DIVISION : CRLB Core Lab

LOCATION : Italy

Rome : Via Giorgio Ribotta 9

WORK SHIFT : Standard

TRAVEL : Yes 75 % of the Time

MEDICAL SURVEILLANCE : Not Applicable

SIGNIFICANT WORK ACTIVITIES : Not Applicable

Required Experience : Unclear Seniority

Key Skills

Controlling Experience,Distributed Control Systems,Pardot,Crystal Reports,Marketing Automation,Salesforce Marketing Cloud,Warehouse Management,HubSpot,Responsys,Email Marketing,Leadership Experience,Programmable Logic Controllers

Employment Type : Full-Time

Experience : years

Vacancy : 1