Solution Architect, Italy Milan

Role Overview

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back‑office systems in any language or cultural context.

Solution Architect Responsibilities

Lead the design and definition of AI‑driven automation solutions for enterprise clients. Work closely with client stakeholders across operations, IT, and business process teams to understand existing workflows, identify automation opportunities, and define localized AI agents capable of augmenting or replacing manual processes. Map system interactions, identify integration points, and produce comprehensive solution designs that guide downstream implementation teams. Advise clients on automation best practices, scalable architectures, and responsible deployment of AI‑based systems.

Requirements

• 8+ years in software engineering, architecture, or related technical leadership roles, with proven experience designing complex integrated systems within enterprise SaaS, AI, or related tech environments.


• Strong understanding of system integration, APIs, and enterprise software ecosystems (e.g., CRM, ERP, telephony, ticketing systems).


• Experience with modern AI/ML platforms and frameworks, ideally including conversational AI or automation agents.


• Familiarity with cloud platforms (AWS, Azure, GCP) and scalable software architectures.


• Ability to analyze client business processes and translate them into structured automation and AI agent designs.


• Proven experience documenting system architecture, data flows, and interface specifications.


• Experience building new functions or operations in growth‑stage companies or new markets.


• Excellent English (written and spoken) plus fluency in at least one local language.


• Outstanding communication, stakeholder management, and executive presence - you know how to hold the room.


• Outcome‑driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long‑term strategy.

Referrals increase your chances of interviewing at Wonderful by 2x

Get notified about new Solutions Architect jobs in Milan, Lombardy, Italy.