Sales Manager

Overview

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the Galleria Vittorio Emanuele II and close to Piazza del Duomo and La Scala. Park Hyatt's expansive 5-star rooms and suites blend authentic Italian finishes with sleek amenities and state-of-the-art technology.

Report to Director of Sales & Marketing

Responsibilities

• Manage proactively and scout business opportunities to contribute to overall hotel revenue
• Promote and communicate effectively the hotel’s identity and unique selling points, establishing and maintaining relationships with clients in the defined sales segment to meet departmental sales targets
• Solicit and develop new business from identified market segments and sources of business
• Identify new sources of business based on economic trends and opportunities
• Retain business by adhering to established retention strategies
• Represent the hotel and Hyatt brand in selected trade shows and sales missions to maintain relationships with key accounts, scout new ones and contribute to revenue opportunities
• Input client data timely and accurately in relevant hotel systems and tools
• Review with the Director of Sales & Marketing production of selected segments and accounts, identifying opportunities
• Reach and exceed the goals set by the Director of Sales & Marketing
• Liaise closely with the Groups & Events Sales Manager to drive business to the segment
• Assist in monitoring activities of competitor hotels
• Provide feedback from market to tailor hotel strategies
• Assist in developing strategies to increase sales and productivity throughout the hotel
• Ensure all departmental reports and related correspondence are completed in liaison with the Director of Sales & Marketing
• Assist in implementing the annual Sales Business Plan to reach selected goals
• Ensure incoming sales inquiries are appropriately handled
• Carry out the sales solicitation strategy for selected markets
• Comply with Hyatt Hotels Corporation’s Brand Philosophy and act as an ambassador at all times
• Work closely with the hotel’s reservations department to ensure that all booking inquiries are correctly handled and implemented

Other Duties

• Maintain and adhere to hotel standards and grooming
• Provide a caring, friendly, courteous and professional service at all times
• Maintain good working relationships within the hotel and with external organizations
• Adhere to hotel rules and regulations, in particular policies and procedures relating to Fire, Hygiene and Safety
• Comply with local legislation as required
• Respond to changes in the department as dictated by hotel/industry needs
• Maintain a flexible attitude to perform any other reasonable duty, including redeployment to other departments if required
• Attend training and meetings as required by the hotel and organization

Benefits

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Continuous learning & development opportunities
• Staff celebrations
• Welfare Plan
• Urban public transport plan - ATM Milano