Transport Manager

Overview

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Transport Manager in the Account Operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.

What You Will Do

As a Transport Manager you’ll work on responsibilities like leading the Control Tower Account Management team to ensure outstanding client service, effective communication, and achievement of contractual service level agreements (SLAs). This role serves as the primary liaison between the client and the Control Tower, focusing on building and maintaining strong client relationships while driving operational excellence and team performance.

Client Relationship, Planning And Revenue Management

• Act as the primary point of contact for the client for planning and forecasting, in particular ensuring Contractual standards are met, building and maintaining a long-term vision over the strategic partnership with the client
• Handle client’s escalations, working closely with Carrier Management Team to resolve issues promptly and effectively by understanding business needs and aligning Control Tower activities to meet these needs
• Analyse and elaborate volumes’ planning and forecasts with the Carrier Management team, ensuring network optimization and strict adherence to unit economics and budgeted financials
• Organize and lead regular client meetings to review performance, discuss opportunities for improvement, and present innovative solutions
• Identify opportunities to expand service offerings, retain business and increase revenue by adjusting current lanes portfolio and presenting new tailored solutions
• Ensure Client’s systems and tools are used effectively, supporting improvements in technology enhancements and incremental client’s adoption

Team Leadership

• Manage, mentor, and motivate a team of Operations Planners to deliver exceptional customer service
• Set clear performance objectives, monitor individual and team KPIs, and provide regular feedback and coaching
• Foster a collaborative and client-focused culture within the team, encouraging continuous improvement
• Support Control Tower Supervisors in the organization of team shifts to generate efficiency, reduce waste of time and resources while ensuring a great employee experience
• Operational Management, Performance and Reporting:
• Ensure that all client SLAs and contractual obligations are consistently met or exceeded
• Monitor network-specific KPIs, prepare internal performance reports, and share insights with clients and internal stakeholders
• Strictly collaborate with the Carrier Management team to align operational capacity with client needs and resolve service-related issues
• Develop and deliver detailed management reports and regular Business Review for the senior leadership and for the client, highlighting achievements and areas for improvement

Process Improvement

• Identify inefficiencies in account management processes and implement solutions to enhance productivity and client satisfaction
• Work with relevant departments to integrate best practices, ensure compliance, and drive overall business efficiency and implement Account Management Standard Operating Procedures (SOPs)
• Collaborate with other company functions, such as Operations Quality, Operation Excellence and Procurement on cross-functional projects aimed to boost efficiency and improve financial performance

Required Skills And Competencies

• Client-Focused Leadership: Strong ability to manage client relationships at a strategic level while driving operational results
• Team Management: Proven track record of leading and developing high-performing teams in a dynamic environment
• Communication Skills: Exceptional verbal and written communication skills to engage with clients and internal stakeholders
• Analytical Thinking: Ability to analyze performance metrics, identify trends, and propose actionable solutions
• Problem Solving: Skilled in managing escalations and resolving complex client challenges with urgency and precision
• Collaboration: Strong ability to work cross-functionally with Carrier Management and other departments to align goals and priorities
• Stress Management: Ability to perform effectively under pressure and manage workloads during peak periods

What We Are Looking For

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (Master’s degree preferred)
• Proven experience in road freight logistics (Customer Service, Dispatching, Operations Management, or other roles in supply chain operations) at least 5 years
• Experience managing teams and working directly with clients in high-pressure environments
• Expertise in managing complex client relationships and third-party logistics providers and a strong decision-making
• Strong doer mindset with effective communication and interpersonal skills and a proactive approach to getting things done
• Strong proficiency in Italian and English; another language is a plus but not required

Why Choose sennder

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.

Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!

Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments. We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.

About sennder Italia sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane. Read more about the sennder Italia joint venture here.

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