Front Office Agent

Join to apply for the Front Office Agent role at Belmond

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Agent to join our team for the 2025 season.

The ideal candidate is passionate about providing authentic, luxury experiences in world-renowned destinations, demonstrating care, confidence, curiosity, and community.

He / she is committed to service excellence and professional growth.

He / She works closely with guests to discover their preferences and tailor recommendations accordingly.

Reports to the Front Office Manager.

Main Duties & Responsibilities

• Fulfill Front Office operations according to company policies and standards, maintaining high standards at all times.
• Handle cash accounting and guest bill payments.
• Communicate guest and group activities to relevant internal parties.
• Anticipate guest needs and handle complaints effectively.
• Ensure accurate processing of all communications and guest details.
• Run End of Day processes and complete daily accounting checks.
• Generate daily and monthly reports.

Requirements

• Ability to collaborate.
• Drive for results.
• Global perspective.
• Fluent in English and Italian; proficiency in a third language is preferred.
• Professional experience in a similar role within a luxury environment.
• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria).
• All meals provided.
• Uniform dry cleaning.
• Team social events.
• Accommodation provided for non-residents.
• Career growth opportunities within Belmond.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Management and Manufacturing

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