Customer Service Specialist

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Job Description:

1. Assist clients on all inquiries via live chat or email
2. Ensure an efficient and excellent customer service experience
3. Be well equipped with the company's platform/product, including staying updated on market conditions
4. Diligently manage and follow up on inquiries/complaints from current and prospective clients
5. Understand customer needs and convert feedback into constructive solutions for management
6. Ensure smooth frontline operations, flagging discrepancies or risks to management promptly
7. Seek continuous improvement to enhance team performance and work efficiency, including overall work processes

Requirements:

1. Bachelor's degree in finance, economics, mathematics, or related fields
2. Minimum diploma in business administration or management with a focus on numbers
3. Preferably 2-4 years of customer service experience in frontline operations (Livechat and Email)
4. Experience in financial institutions or fintech is advantageous
5. Strong acumen with numbers and statistics
6. Proficient in English & Italian for communication and writing to liaise with market counterparts
7. Passion for developing knowledge and a long-term career in fintech/crypto trading
8. Team player, committed, self-driven, with positive response to client requests