Customer Service Representative - Italian Speaker

Customer Service Representative – Italian Speaker

We’re hiring a Customer Service Representative to support customers by handling inquiries, resolving issues, and ensuring a positive user experience. You’ll work closely with internal teams to maintain high service standards in a fast‑paced, team‑focused environment.

Main Responsibilities

• Promote and sell the company’s services, identifying upselling and cross‑selling opportunities.
• Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.
• Provide telephone and ticket‑based customer support, resolving issues efficiently and professionally.
• Collaborate actively with the team to improve internal processes and enhance the service experience.
• Keep a strong focus on customer satisfaction, service quality, and responsiveness.
• Manage administrative support requests related to payments, renewals, and domain operations (registration, transfer, ownership change).

Requirements

• Strong sales aptitude and a genuinely customer‑oriented mindset.
• Proven experience in customer support, especially over the phone.
• High level of proactivity – we value people who take initiative and don’t wait to be told what to do.
• Fluent in Italian and English, both written and spoken.
• Excellent communication and problem‑solving skills.
• Ability to adapt to change and thrive in a fast‑moving environment.
• Team spirit and clear goal orientation.
• Customer focus is a must.
• Familiarity with digital identity products (e.g. SPID) is considered a plus.
• Previous experience in a similar role is a strong advantage.

What You’ll Find Here

You’ll be part of a modern, future‑ready company where technology and human touch go hand in hand. We move fast and embrace change, providing new challenges and opportunities daily. If you’re proactive and thrive in a dynamic environment, this is the role for you.