Sr. FinOps Analyst (Italian), Emerging and Transportation

Sr. FinOps Analyst (Italian), Emerging and Transportation

Gar (Global Accounts Receivable) is looking for a proactive, customer- and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables-related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts, and drive monthly collection targets. The successful individual is expected to be self‑motivated, be a quick learner, have strong ownership, and earn trust with customers to facilitate timely payment.

Key Responsibilities

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post‑correspondence update on accounts receivable records to keep aging up to date, ensure credits and collections are applied, account for uncollectible amounts, and clear miscellaneous differences
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, and establish and maintain good client relationships both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continuously look for ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and maintain excellent attention to detail

A Day in the Life

• Huddle with your team and Team Manager for quick updates, team stats, accolades, etc.
• Review your portfolio to find top priorities for the day
• Complete tasks due for the day, contacting customers and collaborating with other teams for support
• Dive deep into issues encountered and escalate if required
• Attend review meetings or trainings as necessary and update your records

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas
• Proficient in Italian and English business communication
• 2 to 4 years of experience in Accounts Receivables or other customer‑facing department experience
• Proficient in Microsoft Excel and Word
• Strong communication skills, both written and verbal in Italian & English
• Ability to provide exceptional customer experience
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload

Preferred Qualifications

• Degree in Accounting/Finance or a related field
• 2 years experience in handling business customers
• Completed process improvement initiatives

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