Product operations manager

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareholders at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we acquire digital businesses with untapped potential and make them as successful as we can by leveraging our platform—our expertise, technologies, data, brand, talent, and culture. We then invest the proceeds into making our platform more powerful and acquiring new businesses. Our strategy combines an investor’s focus on capital allocation with an operator’s hands‑on approach.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

Responsibilities

• Improve customer support operations through a range of projects—from bringing on new external providers to making workflows and tools more effective.
• Ensure an outstanding support experience, coordinating and overseeing the execution of a range of activities that deliver customers with fast, consistent, reliable assistance.
• Collaborate with other teams to launch new support tools such as chatbots, and to refine the overall support experience for customers of newly acquired businesses.
• Strengthen relationships with key B2B customers by ensuring great service and identifying new ways our products can support their growth.
• Explore and implement high‑potential opportunities to promote new product offers and encourage greater customer engagement.

Qualifications

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, structure your ideas sharply, resist biases, and take care of important details.
• Drive. You’re extremely ambitious in everything you do, and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work and hold yourself to a high—and rising—bar.
• Team spirit. You give generously without expecting anything in return. You support the best idea, not your own, and help your team with hands‑on work. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak English proficiently.

Benefits

• Incredibly talented, entrepreneurial teams. You’ll work in small, result‑oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We hire individuals of outstanding potential and place them in positions where they can thrive. Spooners in their 20s lead products worth hundreds of millions of dollars; if you have what it takes, you’ll soon play an essential role in major projects.
• Competitive pay and access to equity in the company. Typical starting salary ranges are £41,255 (London) or €39,892 (elsewhere in Europe). For candidates with substantial experience, the range is £56,345–85,797 (London) or €54,346–82,557 (Europe). Compensation grows rapidly with experience and impact. If offered a permanent contract, you may receive a portion of pay in discounted company equity. Relocation to Italy may offer a 50 % tax cut.
• All. These. Benefits. Flexible hours, remote working, unlimited learning and training support, top‑of‑the‑market health insurance, a generous relocation package, parental support, and a yearly retreat to a stunning location. We help each Spooner set conditions to do their best work.

Commitment & contract

Permanent or fixed‑term. Full‑time.

Location

Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote in selected countries.

Selection process

If you pass our screening, we’ll ask you to take on a few tests designed to assess how you approach unfamiliar problems. They’re challenging and may take several hours to complete. If you succeed, we’ll invite you to a series of interviews. We set the bar high and won’t extend an offer until we’re convinced we’ve found the right candidate. The role may stay open for months or be reposted several times.

We value talent over experience. If you like the role and think you could be awesome in time, go ahead and apply.

Equal opportunity employer

Bending Spoons is an equal opportunity and affirmative action employer. We consider any applicant for employment and provide reasonable accommodations for individuals with disabilities—just let us know through our form.

Before you apply

If you’ve applied before but didn’t receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and hold ourselves—and one another—to a high standard. While this leads to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long‑term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

Seniority level

Entry level

Employment type

Full‑time

Job function

Project Management and Product Management

Industries

Software Development