Station PEx Manager, Process Excellence Team

Station PEx Manager, Process Excellence Team

Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Station Process excellence Manager, you'll get involved in analysing the way we do things and working with colleagues across different teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.

Key Job Responsibilities

• Analyze data and gather feedback from stakeholders to identify inefficiencies in current operations.
• Establish frameworks to ensure that the trade-offs between quality, speed, cost and other factors are optimized.
• Share ideas on how processes can be improved.
• Regularly review optimality, offering data‑led solutions for changes that will see long‑term improvements.
• Ensure year‑on‑year, double‑digit growth in the shipped volume.

A day in the life

You’ll be part of a team driving major projects to standardize our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement. As a Station PEx Manager, you’ll spot problems and inefficiencies, and create solutions. Deep diving into data will help you find those challenges and track the effectiveness of your improvements.

About The Team

As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high‑impact initiatives and help to develop, roll out and look after a range of logistics‑focused projects. Using data‑driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business. Our team supports field operations to launch new programs, helping them meet customer demand and drive customer‑focused innovation. There are lots of different opportunities within the PEx team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on‑time deliveries, always.

Basic Qualifications

• A degree in business, engineering, supply chain, transportation, mathematics, economics, physics or another technical field.
• Relevant experience working in supply chain, transportation, project management or management consulting.
• Relevant experience in communicating with senior stakeholders and leadership.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Relevant experience managing multiple projects with competing deadlines.
• Professional proficiency in Italian and English (B2 written and conversational).

Preferred Qualifications

• Experience in analytical tool building.
• Advanced knowledge of SQL.
• Proficient in data visualisation tools such as Tableau, Power BI or QuickSight.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.