Client Advisor - Chinese Speaker

Join to apply for the Client Advisor - Chinese Speaker role at Burberry.

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalized and elevated experience with commercial success. Reporting to store management, the Client Advisor inspires clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
• Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
• Follow company policies, guidelines, and procedures; use visual techniques to maintain visual standards according to Burberry guidelines
• Foster teamwork and a positive work climate

CLIENT ENGAGEMENT

• Build meaningful relationships with clients
• Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests

KNOWLEDGE AND EXPERIENCE

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art, and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English and Chinese proficiency is desirable
• Other language knowledge is desirable

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Customer Service, and Administrative

Industries

• Retail Luxury Goods and Jewelry