Positive attitude and initiative in solving problems and challenges;
Advanced understanding of assistance tools, techniques, and how technology is used to deliver services;
Advanced skills in diagnosing technical problems related to end-user hardware, software, and network devices;
Advanced experience and working knowledge with the Microsoft 365 and Azure Platform, including Security, Compliance, Endpoint Manager, Exchange, SharePoint, Teams, PowerShell;
Knowledge of Oracle database, Microsoft SQL Developer, SQL Server;
The ability to keep up and adapt in the fast-paced IT field;
Experience in providing assistance through remote tools;
Experience in handling and solving service tickets;
Professional IT certifications such as Microsoft MCP, CCNA, MCSA, MCSE, ITSM are advantageous;
Administration of email user accounts (creating and configuring email accounts on the Microsoft portal);
Experience in maintenance and configuration of Windows servers;
Knowledge of video system monitoring;
Experience with Cpanel and domain administration;
Experience with virtual media backup solutions;
Network knowledge : cabling, connection equipment, configuration and management of network equipment such as VLAN, DNS, DHCP, VPN, NAT, IPSec, Firewall; experience with CISCO and Fortigate equipment;
Knowledge of hardware and software installation, PC operation and administration, Windows, Windows Server, Active Directory, DHCP, Group Policy Management, VMWare, Hyper-V;
Modern programming languages Power BI and Qlik are advantageous.
Responsible for compliance with provisions regarding the protection of personal data of natural persons;
Responsible for the proper functioning of the video surveillance system at the company headquarters;
Ensures and is responsible for the protection and physical security of the data in the company’s IT system;
Follows standard operating procedures (SOP) for periodic / daily / weekly tasks;
Contributes effectively to innovative change processes;
Identifies new IT system requirements, establishes disciplined project management for new installed systems;
Assists all functions to improve their efficiency by implementing new software / hardware solutions, improves hardware systems, and provides training and support to users (Office applications, data management, ERP systems, etc.).
The experience :
Minimum 3 years of work experience in a similar position;