PRE SALES / NETWORKING TECHNICAL SUPPORT SPECIALIST

PRE SALES / NETWORKING TECHNICAL SUPPORT SPECIALIST

We are seeking a Pre-Sales Technical Engineer for Italy to expand our team, reporting to the Country Manager and HQ Project Manager.

The role involves supporting the sales network by generating commercial offers and technical specifications, acting as the technical reference point for customer advice.

You will design and deliver technical presentations to train the sales team and prepare supporting tools and documentation.

You will also prepare activity reports for management, assist customers in product selection to meet their needs, and collaborate with Marketing and Commercial departments.

Additional responsibilities include supporting the Testing department to ensure product quality and safety standards, providing technical assistance during initial sales stages, and facilitating customer satisfaction through advice and information collection.

You will support the Sales Department and Product Management with tasks such as :

• Installing and configuring networking devices (APs, switches, controllers) and hardware / software;
• Monitoring and maintaining networks;
• Guiding staff or clients through setup and troubleshooting;
• Troubleshooting hardware / software issues;
• Providing support documentation and reports;
• Supporting application rollouts;
• Responding promptly to service requests;
• Managing multiple cases efficiently;
• Handling Office MIS and RMA procedures;
• Performing basic website updates;
• Providing internal and external training;
• Arranging and demonstrating products;
• Visiting customers regularly;
• Representing the company at events and roadshows.

The ideal candidate is a self-motivated team player with excellent communication skills, able to work independently, set goals, and interact effectively with both technical and non-technical personnel, including management. Travel (domestic and international) up to 10% is required.

Candidate Profile

Middle education (MBO) in IT Networking;

• Excellent knowledge of MS Office;
• Fluent in Italian and English (spoken and written);
• Experience in training and networks (minimum 3+ years);
• Familiarity with local VAD / SIs / VARs / resellers in Italy;
• Experience with WiFi / Networking brands;
• Strong communication, presentation, and negotiation skills;
• Customer-oriented, self-driven, motivated, and results-focused;
• Ability to manage complex sales and achieve targets;
• Effective at influencing and communicating across all levels.

EnGenius, a Senao Networks brand, leads in wireless communication technology, offering a complete product line for various environments, including :

• Wireless : Access Points, Bridges, Gateways, IP Cameras;
• Wired : Switches (L2 / L3, PoE), Cloud Solutions, Antennas, Power Supplies.

Additional information about our company can be found at

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development
• Industry : Wireless Services

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