Vice President of Operations
Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale‑ups, consistently ranking on the Times list. We are on a mission to deliver customers peace of mind with a trouble‑free grocery experience they love and trust.
Job Description
Everli is looking for an experienced VP of Logistics & Operations to lead our operational strategy and elevate the performance of our marketplace across Italy. You will own the full delivery and fulfillment lifecycle — ensuring same‑day availability, reducing unfulfilled orders, improving on‑time delivery, and driving efficiency across 60+ cities.
We’re looking for a strategic yet hands‑on leader with deep logistics experience, ideally within gig‑economy or on‑demand delivery environments. You’ll work closely with our CEO on business direction and partner with our CTO to align operational needs with tech solutions. If you thrive in scaling operations, building high‑performing teams, and turning insights into action, this role is for you.
Responsibilities
- Define and execute an operational strategy that improves processes, workflows, and team performance
- Set, monitor, and optimize key KPIs (same‑day availability, order completion, on‑time delivery, city performance)
- Partner with CEO and CTO to align logistics operations with technology platforms and routing systems
- Build, mentor, and structure a high‑impact operations team with clear incentives and growth paths
- Optimize fulfillment, shopper workforce management, and last‑mile delivery across 60+ cities
- Solve problems directly on the ground when needed and drive a culture of proactive problem‑solving
- Ensure strong performance management using data, analytics, and customer experience insights
- Develop scalable playbooks and SOPs to support new city launches and operational expansion
Requirements
- Extensive experience in logistics, operations, or supply‑chain leadership
- Background in gig‑economy / fleet‑based operations (rideshare, food delivery, courier, etc.)
- Strong strategic and analytical skill set, with proven KPI ownership
- Leadership style that combines accountability with hands‑on involvement
- Experience managing and developing multi‑city or multi‑region operations
- Excellent communication and cross‑functional collaboration with senior stakeholders
- Familiarity with last‑mile delivery technologies and marketplace models
- Degree in Business, Operations, Engineering, or similar (MBA a plus)
What we offer
- Full‑time permanent contract and a competitive salary
- Welfare Budget – a credit for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture, etc.)
- Office‑based in central Milan, providing daily collaboration with the team; requires on‑site presence
- Discount on your grocery with Everli.com – apply a reserved discount on your basket whenever you use our service
Please submit your CV in English exclusively.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness!
Seniority level: Executive
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Internet Publishing