Sales and Station Agent

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Candidates who do not belong to Protected Categories (Law 68 / 99) will not be considered for further steps.

Job Description :

• Carries out Reservation / Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.
• Provides information to passengers regarding schedules and fares for routes and ensures proper coordination.
• Performs reservation / booking for passengers at the counter.
• Issues tickets for Domestic and International flights, MCOs (Manual Change Orders), Excess Baggage Tickets; makes changes to these tickets; and processes related to their return.
• Performs Endorsement and Rerouting procedures.
• Welcomes aircraft; coordinates and communicates with crew, handling agents, catering, cleaning, air traffic control, customs, and immigration.
• Ensures all daily flight documents are prepared accurately; places orders for daily catering services; and maintains records related to flights.
• Handles reservation / booking; files post-flight documents correctly; and conducts statistical analysis of flight coupons.
• Manages lost baggage processes by locating and delivering baggage to owners, coordinating with handling agents, and following compensation procedures if necessary.
• Reports and registers operational income, costs, financial data, and statistical information in systems like SAP, ERP, DOP as required by management.

Desired Skills & Experience

• Master's / Bachelor's degree or at least a high school diploma
• Reside permanently in the respective country (The Company does not provide or assist with work permits)
• Minimum 1-year experience in civil aviation or tourism
• Ability to handle pressure and stressful situations
• Excellent command of English and local languages
• Availability to work shifts, including overnight
• Team player with the ability to work independently when needed
• Proficient in handling multiple tasks simultaneously
• Good knowledge of major Computer Reservations Systems (Troya or Quickres is a plus)
• Strong oral and written communication skills
• Sense of responsibility
• Ability to make accurate and effective decisions
Workplace Options :

Get AI-powered advice on this job and more exclusive features.

Candidates who do not belong to Protected Categories (Law 68 / 99) will not be considered for further steps.

Job Description :

• Carries out Reservation / Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.
• Provides information to passengers regarding schedules and fares for routes and ensures proper coordination.
• Performs reservation / booking for passengers at the counter.
• Issues tickets for Domestic and International flights, MCOs (Manual Change Orders), Excess Baggage Tickets; makes changes to these tickets; and processes related to their return.
• Performs Endorsement and Rerouting procedures.
• Welcomes aircraft; coordinates and communicates with crew, handling agents, catering, cleaning, air traffic control, customs, and immigration.
• Ensures all daily flight documents are prepared accurately; places orders for daily catering services; and maintains records related to flights.
• Handles reservation / booking; files post-flight documents correctly; and conducts statistical analysis of flight coupons.
• Manages lost baggage processes by locating and delivering baggage to owners, coordinating with handling agents, and following compensation procedures if necessary.
• Reports and registers operational income, costs, financial data, and statistical information in systems like SAP, ERP, DOP as required by management.

Desired Skills & Experience

Seniority level

Employment type

Job function

Industries

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