Manager, General Marketing, RBS Retail Efficiency

Overview

Amazon, one of the world’s leaders in e-commerce, is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will manage L4 Associate Marketing Managers working on content management, catalog/supply chain defects elimination, and marketing-related activities. You will work with program teams, Retail teams, and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries.

You will support multiple operations teams that work on Amazon Catalog to update and improve the detail pages of products sold by Amazon or to help resolve different types of errors. Duties include planning, organizing and directing the work of site merchandisers or others, strategizing and driving teams to execute procedures on work received, estimating time on new jobs, checking accuracy and quality of tasks delivered, maintaining records, and ensuring high utilization of the team. As an operations manager, you would be responsible for managing a team of around 10–15 L4 AMMs reporting to you.

Key responsibilities

• Manage specialists and L4 site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience;
• Work with various Amazon teams to support automation opportunities and leverage existing technologies;
• Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
• Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
• Plan and manage capacity to achieve business objectives; identify opportunity areas and evaluate them based on feasibility, timelines, etc.;
• Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
• Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
• Build and scale process-related solutions that have metric impact through multiple projects and automation; drive the adoption of solutions across teams;
• Provide regular coaching and feedback to direct reports to help them grow functional skills and leadership capability;
• Build solutions to meet hiring needs; retain and develop talent.

Basic Qualifications

• 4+ years of professional non-internship marketing experience
• 3+ years of experience working with creative teams, content managers and marketers to bring brand promise to life
• Experience managing teams
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs

Preferred Qualifications

• 2+ years of segmentation and developing customer profiles experience
• 2+ years of supporting quantitative and qualitative consumer research experience
• Experience using data and metrics to measure impact and determine improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.