Customer Service Specialist

Please note that Italian reading and typing is a must.

Job Description :

• Assist clients with all inquiries via live chat or email.
• Ensure an efficient and excellent customer service experience.
• Be well equipped with the company's platform and products, including keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries and complaints from current and prospective clients.
• Understand customer needs and provide constructive feedback and suitable solutions to management.
• Ensure smooth frontline operations, flagging discrepancies or risks to management promptly.
• Continuously seek improvements to enhance team performance and work efficiency, including overall work processes.

Requirements :

• Ideal candidates possess a bachelor’s degree in finance, economics, mathematics, or related fields.
• Minimum diploma in business administration or management, with a keen eye for numbers.
• Preferably 2-4 years of customer service experience, trained in frontline operations (Live chat and Email).
• Experience in financial institutions or fintech is advantageous.
• Sharp acumen with numbers and statistics; proficient in communication and writing to liaise with market counterparts.
• Passionate about developing knowledge and a long-term career in fintech/crypto trading firms.
• Team player, committed, self-driven, and able to respond positively to client requests.
• Able to perform 5-day shift work, including weekends and public holidays (8am-5pm / 4pm-1am / 12am-9am).