Abercrombie & Fitch - Key Lead, IL Centro

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials. The company operates over 750 stores across North America, Europe, Asia, and the Middle East, along with e‑commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At A&F Co., people are always first.

Key Lead – Role Overview

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. As the Floor Supervisor, the Key Lead guides Brand Reps and Stock Associates, driving floor performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening & Closing Routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sale Use
• Asset Protection
• Visual Displays
• System Skills

Work Schedule Requirements

Availability will vary weekly but should expect to work at least 20 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• High School Diploma / GED equivalent (preferred)
• At least 1 year of retail experience (preferred)
• No supervisory/management experience is required
• CEFR B2 fluency in English & Italian (required)
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omnichannel

Benefits

• Quarterly Incentive Bonus Program
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Training & Development
• Meal Tickets (after 90 days)

Equal Opportunity Employer

Abercrombie & Fitch Co. is an Equal Opportunity employer.