KYC Investigation Manager, VRMO

Job ID: 3115894 | Amazon Ireland Support Services Limited

Join one of the most important teams at Amazon and make a difference. The Verification and Risk Management Operations (VRMO) team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Key job responsibilities

• Supervise, coordinate, and direct the activities of VRMO staff.
• In charge of managing a team of Team Managers and taking appropriate actions based on processes, tools and high‑judgement decisions to preserve the buyer and seller experience.
• Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road‑mapped project execution (and identify new ones), and focus on the people development of their team.
• Recommend and implement changes to process and work methods. Innovate and design new or improved processes to support the business needs.
• Create and monitor reports and metrics for tracking purposes for on‑going monitoring as well as new products. Identify trends in team performance and recommend/implement change to constantly raise the performance levels in the team.
• Implement best‑in‑class processes and practices for maintaining and exceeding productivity, quality and service level agreements.
• Provide focused feedback loops for managers based on crisp performance and quality data. Reward good performers and performance manage low performers.
• Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top‑quality investigators.
• People development: develop the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Setup governance mechanisms on people processes, engage people, identify training needs within teams and up‑skill. Create a roadmap based on improvement areas and career aspirations and track adherence. Work towards creating a succession plan within the team.

Basic Qualifications

• Strong, self‑driven leader with demonstrated ability to motivate, drive, manage and grow a fast‑paced operations team. At least three years’ experience in an operational people‑management role.
• Strong business acumen and ability to create, communicate and achieve a vision.
• Substantial people‑management experience ideally within a fast‑paced, metric‑driven operations team.
• Exceptional operational, managerial, analytical, communication and interpersonal skills.
• Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential.
• Self‑motivated with good attention to detail, commercial awareness and sound judgement and decision‑making skills.
• Proven ability to drive and motivate staff.
• Experience managing AML and Compliance teams.

Preferred Qualifications

• Experience working in risk, fraud or compliance organizations.
• Bachelor's degree or above.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Posted: December 23, 2025 (Updated about 19 hours ago)

Posted: December 2, 2025 (Updated 16 days ago)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.