User Experience Researcher (Bangkok-based, Relocation provided)

User Experience Researcher (Bangkok-based, Relocation provided)

Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world. This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Responsibilities

• UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions.
• Define research objectives, hypotheses, methodology, execution and communication to inform product direction and user experience improvements.
• Demonstrates critical thinking beyond explicit business requests and functions independently in all operational research tasks.
• Leads core end-to-end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
• 7+ years of relevant experience in consumer-facing business domains
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, statistical concepts)
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Strong storytelling and communication skills, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• Ability to collaborate effectively in a dynamic, data-driven environment

Collaboration & Community

• Drives cross-discipline collaboration via research insights and activities
• Collaborates efficiently with other researchers and disciplines, with clear commitments in case of shared ownership
• Demonstrates excellent communication skills; tailors communication style for different audiences and is open to feedback

Equal Opportunity

Equal Opportunity Employer. At Agoda, we pride ourselves on diversity and inclusion. Employment is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

Privacy & Disclaimer

We will keep your application on file for future vacancies unless you ask us to remove it. For details, please read our privacy policy.

Disclaimer: We do not accept unsolicited third-party or agency submissions. If we receive such submissions, we reserve the right to hire directly without a recruitment fee.