Guest Service Agent

Overview

Guest Service Agent role at Mandarin Oriental Milan, within the Front Office Department. The Guest Service Agent meets and exceeds guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Reports to the Front of the House Manager.

Responsibilities

• Greet and escort guests promptly to their rooms
• Handle cash drawer properly as outlined in the MOHG Controller's manual
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest\'s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Communicate clearly with the Night Auditor and Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Provide assistance to guests in the street lobby

Qualifications

• 2 years hotel experience
• Fluency in English is required
• Attention to detail, strong interpersonal skills and multitasking approach

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

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