After Sales Business Manager

Overview

Our Client is a leading company specialised in the construction of filling and closing lines and processing plants for the food and beverage industry. For them we're seeking a talented AFTER SALES BUSINESS MANAGER who will report to the Aftermarket Manager and is based in the HQ of Parma with frequent travel and business trips.

Main Responsibilities

• Undertake proactive communication with customers, seeking to anticipate and resolve issues
• Conduct regular customer audits and visits and define maintenance contracts, taking a proactive approach to identify and address potential issues
• Engage in preventative maintenance and upgrades
• Promote new products or services, providing customers with the information they need to make informed purchasing decisions
• Pursue a high level of customer satisfaction, prevent customer churn, build stronger relationships and retain customers
• Ensure the achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits)
• Identify and pursue new business opportunities to expand the company\'s client base
• Develop partnerships and strategic alliances to enhance service offerings
• Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives

Key Skills & Qualifications

• Diploma or Bachelor\'s degree in a technical subject (mechanics, automation, etc.).
• Proven experience in customer service management and business development
• Strong analytical and strategic thinking skills
• Excellent communication and negotiation abilities
• Leadership experience with a track record of driving team performance
• Proficiency in CRM software and customer engagement tools is a plus
• Ability to identify trends, customer needs, and market opportunities

Wyser è il brand globale che si occupa di ricerca e selezione di profili manageriali ed executive di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. I candidati ambosessi (D.lgs. n. 198/2006), sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo:

Wyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903)

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