ROOMS DIVISION MANAGER

The Thompson Rome is a luxury lifestyle hotel with 69 elegantly designed rooms, offering a unique blend of lifestyle concept and Italian hospitality.

The Rooms Division Manager will be the operational leader responsible for supervising and coordinating all front‑of‑house and accommodation departments. This role ensures service excellence, optimal revenue generation, and strict compliance with the hotel & 5‑star quality standards.

Strong leadership is required to manage and mentor the team while maintaining exceptional guest relations.

Key Responsibilities

Divisional Management & Service Excellence

• Daily management and supervision of the entire Rooms Division, including Front Desk, Housekeeping, Concierge, and Guest Relations.
• Monitoring service standards and implementing effective operational procedures to ensure consistency.
• Handling guest relations, proactively resolving complaints, and fostering a customer‑oriented mindset across all teams.

Financial & Operational Control

• Optimizing room occupancy and related revenue through efficient management.
• Coordinating closely with other hotel departments (Maintenance, F&B, Administration) to ensure seamless operations.
• Responsible for cost control, departmental budgeting, and regular performance reporting.

Team Leadership & Development

• Directly managing, training, and developing all team members within the Rooms Division.
• Utilizing strong leadership and organizational skills to maximize departmental efficiency.

Requirements for the Position

• Experience: Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of a comparable luxury standard.
• Skills: Excellent organizational, leadership, and problem‑solving skills.
• Communication: Strong communication skills and a deep customer‑oriented mindset.
• Languages: Fluent in Italian and English (additional languages are highly advantageous).
• Technical: Familiarity with hotel management software (Opera Cloud is preferred).