Satellite and Ground Segment Engineer

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. At Serco, we take pride in being a trusted partner of ESA and other European space stakeholders. Our teams are made up of passionate professionals dedicated to excellence, knowledge‑sharing, and meaningful impact.

Key Responsibilities

As Satellite and Ground Segment Engineer you will be responsible for:

• End‑to‑end monitoring, analysis, and reporting to ensure that CSC Services behaviour aligns with expected outcomes.
• Monitoring the overall data flow to ensure completeness and timeliness for data acquisition, production, dissemination, and archival.
• Identifying deviations from expected performance and reporting findings.

• Processing and managing anomaly and maintenance reports.
• Coordinating with involved entities and following up until resolution.
• Using ticketing systems for issue management.

• Support end‑to‑end system integration: integration of multiple systems and validation tests.
• Identify and resolve integration issues: Monitor the integration process, identifying and addressing any issues that arise.
• Maintain detailed documentation of the integration process, including workflows, tools, and techniques used.
• Collaborate with technical teams: Work closely with development and operations teams to ensure smooth integration and timely validation.
• Reports Preparation: Preparing reports on a weekly and quarterly basis.
• Meeting Attendance: Attending and organize meetings such as progress meetings, Anomaly Review Boards (ARB) and coordination boards, ensuring alignment with decision‑making processes.
• On‑Call: Participating in on‑call shifts during Extended Working Hours (EWH).

• Attitude in performing routine tasks, like systems monitoring and reporting: Ability to track, analyze, and report systems performance trends.
• Strong problem‑solving and analytical skills, with the ability to interpret and respond to complex mission data.
• Experience with tools for issue and anomaly processing and tracking.
• Ability to work in a team.
• Writing Technical Documentation, such as operational procedures, anomaly reports, progress reports.
• English Level B2 (Upper‑Intermediate), written and spoken.

• Knowledge of EO data ground segment. Experience working on aerospace projects, ideally involving Earth Observation (EO) systems or satellite missions.
• Familiarity in monitoring and reporting mission performance trends, data analysis, and the ability to derive actionable insights from complex datasets and technical documentation.
• Familiarity in incident and anomaly management processes and workflows within mission‑critical environments.
• Familiarity in I&V processes.
• Bachelor’s or Master’s degree in Aerospace Engineering, IT, Computer Science, or a related field.

• Grafana: Experience with Grafana for monitoring, including using dashboards and leveraging various features for performance monitoring.
• Familiarity with OData, STAC APIs and with SQL databases.
• Strong communication and mediation skills.
• Familiarity with ITIL and Agile methodologies for service management and project execution.

• Competitive Salary
• Great career opportunities
• Corporate Benefits Package
• International environment
• Possible hybrid work

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Engineering and Information Technology
• IT Services and IT Consulting

Location

Rome, Latium, Italy