Customer Application Engineer

2 days ago Be among the first 25 applicants

Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy.

Established in 1956, Bonfiglioli operates worldwide in 20 countries and 18 production facilities, with a wide network comprising 550 distributors and over 5.000 employees.

Excellence, innovation and sustainability are the drivers behind our growth as a company and team.

Mission

The Customer Application Engineer ensures technical support to sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.

• Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures
• Provides support to Sales in analyzing customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies
• Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economics feasibility analysis and products’ technical documents (technical Drawings, Bills of Material, etc.)
• Ensures proper accountability over pull project, management and execution of special products/solutions working closely with R&D, BU Project Office & Product Launch, in the elaboration of technical feasibility studies, contributing to the product development process.
• Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements.
• Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices.
• Resolution of technical problems directly on customer site.
• Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level.

Requirements

• Knowledge of mechanical components (power transmissions, motors and gears).
• Knowledge of products for industrial applications is preferred.
• Knowledge of English language.

Bonfiglioli is an equal-opportunity employer committed to fostering a diverse and inclusive workplace. We believe that the uniqueness of each individual strengthens our teams and drives innovation. Our inclusive culture supports personal growth and contributes to our collective success.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Engineering

• Industries

  Industrial Machinery Manufacturing

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