Private Client Manager - Milan

Overview

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The Private Client Manager at Tiffany & Co. holds the critical position of the ultimate Brand Ambassador, embodying the Tiffany brand in every interaction. They will represent and uphold the Brand through their presence in the community, social media as well as all networking and Brand activation events. They are responsible for establishing and executing upon strategies for the acquisition, engagement, retention and growth of High Net Worth clients, in addition to having an opportunity and expectation of selling across all categories with a focus on High Jewelry.

The PCM is a commercial leader with a global mindset, collaborating with country and zone partners, including Client Relations, to deliver exciting experiences for Tiffany clients and to achieve and exceed commercial targets and market share.

Responsibilities

• Achieve and exceed the commercial action plan and annual targets by enacting expert consultative selling skills, consistently closing high-end sales, and participating in Regional and Global High Jewelry selling events.
• Prospect and develop existing High Net Worth clients.
• Maintain knowledge of the local jewelry market from a trend and pricing perspective; understand other brands and their competitive advantages to support closing sales.
• Collaborate with Store and Market Leadership and cross-functional partners to create and facilitate exclusive experiences and brand differentiation moments for clients.
• Demonstrate commercial excellence by creating unparalleled client experiences and upholding the Tiffany Brand.
• Identify and develop new high-potential clients, build tailored presentations and client consultations, and personalize client development opportunities while representing the brand at the highest level.
• Develop strategies to build sales through outreach to existing and new high-potential clients and capture client data for curated experiences.

Qualifications

• 5+ years of luxury industry experience in luxury client development
• Deep understanding and interest in the luxury lifestyle
• Experience closing High Jewelry sales
• Strong diplomacy skills and experience building relationships with High Net Worth clients
• Impeccable self-presentation and professional demeanor
• Ability to translate luxury experience into knowledge and defined strategies
• Ability to analyze market trends and develop strategic plans
• Ability to develop brand image strategies
• Ability to work autonomously with independent judgment and discretion
• Willingness to work non-traditional hours, including evenings and weekends

Responsibilities (continued)

• Research and assess market opportunities to develop and prospect new business by expanding networks and attending events
• Maintain brand and market analysis with knowledge of local market trends and pricing, leveraging competitive insights to close sales
• Establish and reinforce the Tiffany brand within the High Net Worth client market
• Identify, prospect, and develop sales strategies for High Net Worth clients
• Develop High Net Worth client relationships and reinforce brand image and awareness
• Manage stakeholder partnerships with Store and Market Leadership, Global and Regional Client Relations, and other partners to create experiences and brand differentiation
• Establish themselves as a Global Tiffany Ambassador through focused brand development with High Net Worth clients and High Jewelry sales

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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