Sales Operations Specialist - Italy & France

Sales Operations Specialist - Italy & France

We are excited to offer a unique opportunity for a skilled Sales Operations Professional to join Explora Journeys. Become a key member of the Global Sales Operations team, where you will lead, enhance, and implement processes to drive sales excellence, elevate the brand experience, and maximize profitability. This role is based in Milan, Italy.

Key Accountabilities

• Collaborate regularly with Global Sales teams worldwide to support and drive the global sales strategy.
• Provide support for sales intelligence, performance tracking, and reporting.
• Contribute to the development and delivery of multilingual training programs tailored to key source markets.
• Provide day-to-day sales support to field sales teams, including assistance with tools, materials, and information needed to drive conversions and maintain partner relationships.
• Support the onboarding and continuous engagement of Travel Advisors through effective training, communication, and the provision of sales resources.
• Oversee Conga contract management processes.
• Assist in preparing materials and presentations for commercial meetings, including quarterly business reviews.
• Manage Travel Advisor ship visit and educational inspection programs.
• Provide timely support for finance-related queries and administrative tasks.
• Assist in managing the global sales budget, ensuring alignment with strategic objectives.

Qualifications

• 3 years' hospitality experience (preferably cruise industry) with a desired knowledge of luxury brands.
• Excellent understanding of luxury service and operations.
• Fluency in English, Italian and French are a must.
• Solid knowledge of sales processes, tools, and support functions.
• Experience supporting field sales teams and managing account relationships.
• Excellent training and communication skills.
• Skilled in working with diverse stakeholders and can inspire buy-in to change.
• Passionate and collaborative as a proactive problem-solver.
• Demonstrable understanding and experience with contract management, reservation, sales automation, and CRM.
• Strong planning, organizational and budgeting skills.

Visa requirements

• Right to work in Italy.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Your journey to the Ocean State of Mind starts here.