Operations coordinator

IPRS Aeromed are currently recruiting for an Operations Coordinator to join their expanding team based in the Gatwick office.

You’ll play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver innovative and exemplary clinical services to its clients in the most effective manner, through optimum operational business processes and procedures, as well as operationally ensuring all clinical bank staff are tasked and despatched effectively to deliver a first class service to clients and patients within set service level agreements and key performance indicators.

We’re looking for an exceptional organiser, communicator, and team collaborator to support the seamless coordination of our mission‑critical services. As an Operations Coordinator, you’ll play a pivotal role at the heart of our operation, ensuring that logistics run smoothly, resources are optimised, and our clients continue to receive outstanding care.

Whether it’s streamlining scheduling, managing aviation support, or liaising across departments, you’ll be driving excellence and efficiency in everything you do. This is your chance to make a meaningful impact in a fast‑paced, dynamic environment where no two days are the same—and every detail counts.

Ready to bring precision, energy, and heart to the operations that keep us flying forward?

The Role

As Operations Co-ordinator for IPRS Aeromed you will work closely with operational, administrative and clinical colleagues to deliver the day‑to‑day operational running of the service.

This role will suit an excellent communicator with good organisational skills and a positive mindset. Full training will be provided along with a structured development plan.

As Operations Coordinator for IPRS Aeromed your responsibilities will include:

• Assisting in the successful service delivery of the Operations Department, working closely with the Clinical Management Team
• Regularly liaising with Operational, Clinical and Finance colleagues both at Gatwick and remote locations
• Coordinating and supporting operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet the client’s needs
• Utilising a bespoke database for the management of staff and workload
• Utilising management information to ensure sufficient resource availability for the demand and work with colleagues to address any projected shortfalls
• Answering and/or redirecting queries, requests for information in line with company processes and policies
• Assisting in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved
• Continually working within Clinical guidelines provided by the CMT
• Providing shared coverage of the company’s on‑call service overnight on weekdays 18:00 – 08:00 (on‑call payments apply)
• Providing shared coverage of the company’s on‑call service at weekends on a rota basis (on‑call payments apply)
• Providing provision of weekend ops support to the Clinical case worker who run operations during this time, minimal support will be required