Retail Training Manager – Luxury Retailer

Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.

This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a prestigious retail environment.

The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team.

This position is permanent, full-time, and requires on site working 4 to 5 days a week.

Role

• Develop and execute training strategy to enhance skills and performance for brand employees
• Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership
• Measure programme effectiveness and report on ROI quarterly
• Lead special learning initiatives, including a Retail Academy model
• Improve store management capability through structured training programmes
• Assess brand-led training and ensure a consistent, high-quality learning experience
• Manage training budgets, ensuring cost control and return on investment
• Source and manage external / internal subject experts for programme delivery
• Enhance retail-focused development training (conversion, VM, membership, cultural awareness)
• Update and redesign existing learning content where required
• Coach Store Managers and support ongoing skills development
• Champion organisational culture and values through learning initiatives
• Research emerging L&D technologies and methodologies
• Utilise customer experience and ambassador programme results to inform training actions
• Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners
• Track headcount and vacancies; implement hiring strategies to support talent availability for
• Represent the brands at recruitment events; build strong partnerships with universities and talent communities
• Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods

Requirements

• Experience in premium or luxury retail and retail training
• Degree in Education or a related field
• Proven success developing and rolling out large-scale training initiatives
• Strong cross-functional collaboration capabilities
• Excellent stakeholder and communication skills
• Energetic, passionate and committed to developing others
• Strong analytical, problem-solving and project management skills
• Highly organised with a proactive approach
• Fluency in English and Italian; additional European languages are advantageous

Interested? Please send your CV to or click the apply button.

Thank you for your interest. Due to the volume of applications, only shortlisted candidates will be contacted.