Italian Customer Support - Remote from Greece

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Qualifications

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support: Flights, accommodation & housing assistance all at no cost to you
• Competitive monthly salary with 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors on products and customer service techniques
• Professional growth and development opportunities
• Special events, community involvement and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1