LEARNING MANAGER / HIGH LUXURY BRAND / MILAN

We are recruiting on behalf of our esteemed Client, an HIGH LUXURY BRAND, a LEARNING MANAGER to join their team in their flagship store in Milan :

LEARNING MANAGER / HIGH LUXURY BRAND / MILAN

Key Responsibilities

• Design and deliver impactful training sessions for teams and new hires.
• Adapt learning content to boutique needs, using field observations and team feedback.
• Build and manage the annual training calendar across the boutique.
• Lead onboarding programs and support specialists in co-facilitating training moments.
• Coach teams on the floor and monitor the effectiveness of training initiatives.
• Develop KPIs and produce regular qualitative and quantitative training reports.
• Support the creation of individual development plans focused on client experience.
• Coordinate Boutique Training Ambassadors and contribute to strategic meetings and Train-the-Trainer sessions.
• Promote and integrate digital learning tools within the boutique.

Qualifications

• 5+ years of experience in Luxury Retail, ideally in training or people development.
• Coaching experience or a strong coaching-oriented approach.
• Excellent organizational, communication, and interpersonal skills.
• Team player with a multicultural mindset and passion for elevating the client journey.
• Fluency in English and strong confidence with digital tools.