Costumer Service Coordinator

The Customer Service Coordinator is responsible for managing the full order-to-shipment cycle for all clients, ensuring timely execution, operational efficiency and regulatory compliance. The role works in close alignment with Logistics, Production, Quality Control and Administration, acting as a key point to ensure smooth operations and accurate documentation management.

Responsibilities

• Oversee the end-to-end order and shipment process, working closely with Logistics to guarantee timely and accurate deliveries.
• Coordinate and monitor delivery operations with both national and international partners, ensuring alignment with service standards
• Manage and maintain customer master data, ensuring the accuracy of product codes, pricing, classifications and compliance with regulated materials.
• Interface with Production Planning to track product availability and secure on-time order fulfillment.
• Supervise month-end financial closing activities, ensuring the accuracy of invoices, documentation and shipping records.
• Oversees the accurate and timely collection of payments in compliance with the established payment terms.
• Maintain and update shipping documentation, supporting global ESG reporting requirements.
• Serve as a key interface between clients, internal stakeholders, and external partners, fostering clear communication and driving timely issue resolution.
• Leading the Customer Service team by providing guidance, coordinating daily activities, and ensuring an efficient and smooth workflow.

Qualifications

• At least 7 years of experience in Customer Service or similar roles with focus on international orders and shipments.
• Proficiency in MS Office and knowledge of ERP systems (experience with Pratics or similar is a plus).
• Familiarity with customs documentation and international shipping procedures.
• Experience in coordinating with logistics and production planning teams.
• Detail-oriented with strong ability to handle complex processes.
• Team-oriented mindset with excellent communication skills.
• Proficiency in Italian and English.