Information Technology Service Management Specialist

Due to the growth of our team, Intellisync is looking for an ITSM Specialist with strong knowledge of IT Service Management (ITSM) processes and advanced expertise in ITSM platforms — particularly BMC Helix.

The ideal candidate has proven experience in configuring, customizing, and managing ITSM platforms to support the implementation and optimization of processes such as Incident, Request, Change, Problem, and IT Asset Management.

You will collaborate with customer IT teams to ensure that implemented solutions are aligned with ITIL best practices and business objectives.

Responsibilities

• Configure, customize, and administer the customer’s ITSM platform to support ITSM processes
• Manage the implementation of ITSM modules, including Incident, Problem, Change, Asset, and Request Management
• Analyze business requirements and translate them into technical solutions on the ITSM platform
• Provide technical support and troubleshooting
• Collaborate with IT teams and stakeholders to improve and optimize business processes
• Ensure all implementations adhere to ITIL best practices
• Monitor and optimize system performance

Qualifications

• 2–3 years of experience with BMC Helix (formerly Remedy) or other ITSM solutions
• Strong knowledge of ITSM processes and ITIL best practices
• Ability to configure and customize ITSM modules on BMC Helix
• Experience in troubleshooting and supporting ITSM platforms
• Skills in integrating ITSM platforms with other enterprise systems
• Excellent communication skills and teamwork ability
• ITIL and/or BMC Helix certifications (preferred)

Soft Skills

• Strong analytical and problem-solving skills
• Effective communication and teamwork attitude
• Ability to manage priorities and meet deadlines
• Proactive approach and attention to detail
• Flexibility in dynamic and evolving environments

What We Offer

• Inclusive, supportive, and people-oriented workspaces surrounded by green areas
• Extensive learning opportunities and a flexible career path
• Hybrid working model (3 days on site + 2 days remote)

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Consulting

Industry: Facilities Services

Location: Greater Rome Metropolitan Area