System Development Manager - Incident Management, Central Technical Operations Services (CTOS)

Overview

Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and provides the first line of incident response to protect it. We shorten, reduce the frequency and severity of customer-impacting events by enabling large-scale incident and response management. The CTOS team drives down event duration through deep technical expertise, operational experience, best practices, and effective incident management tools. This position is part of a globally distributed team of 45+ professionals across Seattle, Austin, Dublin, and Sydney, providing around-the-clock coverage. As a System Development Manager for the Dublin site, you will manage the regional team consisting of 14 engineers and lead day-to-day delivery and execution of the Incident Management function and System Development tooling to improve service delivery and protect the availability of the Retail website and internal corporate environments. The role operates in a complex, fast-changing space across dozens of countries with thousands of cloud-based services and tens of thousands of engineers serving hundreds of millions of customers. When major issues occur, your team responds within minutes to determine the best course of action to minimize impact. This role offers exposure to Amazon-wide leadership interactions and a fast-moving, high-impact Agile environment.

Basic Qualifications

• Bachelor degree or higher in Computer Science or related field.
• 8+ years of software development experience.
• Experience of having worked in at least one modern object-oriented programming language such as Java or C++.
• Proven track record of shipping large complex scalable systems/applications in an agile environment.
• Experience with professional software engineering practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.

Preferred Qualifications

• Strong analytic and problem solving skills.
• Strong leadership, project planning, communication and execution skills.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Ability to communicate clearly with technical and non-technical stakeholders at all levels.
• Confidence to drive and manage large conference calls.
• Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience with large-scale distributed systems.
• Experience of building solutions using AWS technologies.
• Experience with distributed services oriented architectures.

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Posted: May 22, 2025 (Updated about 2 months ago)