Chief of Staff, Southern Europe

Role Overview

Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M pre-seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs. This is your chance to be part of the team writing the playbook for a brand-new category.

We are looking for a proactive, sharp, and versatile Chief of Staff to support the Executive GM of Southern Europe (Italy, Spain, Portugal). This role is designed for a high-potential individual who thrives in fast-paced environments, is highly organized, and can handle both strategic and operational matters with equal agility.

As Chief of Staff, you will be the right hand of the Executive GM, ensuring smooth coordination across countries, managing administrative and bureaucratic tasks, and serving as the primary bridge between the Southern Europe region and Wonderful HQ. You will also contribute directly to strategic and commercial projects, from sales operations and pricing analysis to vendor management and RFI/RFP processes.

This is a unique opportunity to learn directly from senior leadership while gaining exposure to strategy, operations, and international business execution in a fast-growing AI scale-up.

Key Responsibilities

• Act as a strategic partner to the Executive GM, helping structure priorities, prepare documents, and track execution across initiatives.
• Own the flow of information between Southern Europe (Italy, Spain, Portugal) and HQ, ensuring clarity, timeliness, and alignment.
• Support sales operations across the region, including CRM alignment, pipeline tracking, and coordination with local and global teams.
• Act as backup for the sales team on pricing analysis, ensuring proposals and models are consistent across markets. Support Margin Analysis of the region
• Assist in the preparation and management of RFI/RFP processes, coordinating inputs from product, sales, and technical teams.
• Manage administrative and bureaucratic processes related to the operation of local entities, including vendor contracts, compliance, and coordination with finance/legal.
• Support and coordinate relationships with vendors, agencies, and partners (communication, PR, events, etc.).
• Assist in the planning and execution of regional events, workshops, and customer meetings.
• Drive internal processes to keep projects on track and ensure follow-up on action items.
• Be a trusted sounding board and problem-solver for the GM, stepping in to handle operational details so leadership can focus on growth and strategy.

What We’re Looking For

• 2–5 years of experience in consulting, operations, business management, sales operations, or similar roles, ideally in tech or fast-paced international environments.
• Strong organizational skills and the ability to juggle multiple priorities with attention to detail.
• Excellent written and verbal communication skills in English and Italian; Spanish or Portuguese is a strong plus.
• High proficiency with Google Slides, Sheets, CRM systems (e.g., Salesforce, Monday), and modern productivity tools.
• Analytical mindset combined with creativity for building compelling presentations and strategic documents.
• Ability to interact with senior stakeholders with professionalism, discretion, and confidence.
• Entrepreneurial, hands-on spirit: willing to “roll up sleeves” and handle both strategic projects and operational details.

Why Wonderful?

• Work directly with the Executive GM, gaining exposure to high-level strategy and execution in one of Wonderful’s fastest-growing regions.
• Accelerated career growth in an international AI scale-up environment.
• Opportunity to shape regional strategy and operations while building a strong professional network across Europe.
• Be part of a dynamic, entrepreneurial team where your contribution has immediate impact.

Seniority level: Not Applicable

Employment type: Other

Job function: Administrative

Industries: Technology, Information and Internet