Junior Community & Advocacy Manager

SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter.

We are the first international ecosystem fueled by creativity, technology and culture. With a team of 900+ people across 20 offices and 55 markets, we serve more than 270 leading clients including L’Oréal, The North Face, Diageo, Microsoft and Samsung.

Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential.

Junior Community & Content Manager

The Junior Community & Content Manager will be responsible for qualitative campaign monitoring, including moderating user-generated content and managing relationships with selected digital profiles to ensure alignment with brand tone of voice and guidelines.

They will activate community animation levers to boost engagement within the campaign’s digital communities and tribes. Additionally, they will identify relevant user-generated content and affiliated digital communities, engage in conversations with content creators upon proper authorization, and handle standard reporting and performance measurement as outlined in the campaign’s reporting section.

Key Responsibilities

• Oversee and coordinate the social media presence for multiple brands across Instagram, TikTok, Facebook, X, and other platforms.
• Execute social listening strategies, ensuring consistent and engaging interactions with the audience.
• Build and nurture relationships with influencers, brand advocates, and digital communities.
• Foster authentic conversations that drive brand affinity and loyalty.
• Develop engagement strategies that resonate with the audience and align with brand objectives.
• Stay ahead of social trends, cultural moments, and platform updates to inform brand storytelling.
• Identify opportunities for real-time marketing and creative social activations.
• Monitor online conversations and proactively address negative feedback to maintain a positive brand image.
• Work closely with the customer service team to ensure seamless issue resolution.
• Work with the content and creative teams to develop engaging, platform-specific content.
• Suggest new content formats and innovative approaches to increase engagement.
• Utilize data analytics tools to track performance, extract insights, and refine future strategies.
• Provide regular reports with key takeaways and recommendations for growth.

Requirements

• 1+ year of experience in community management, influencer marketing, or social media engagement.
• Strong knowledge of social media platforms, online communities, and digital engagement strategies.
• Excellent communication and interpersonal skills with the ability to build relationships and inspire conversations.
• Familiarity with social media analytics and reporting tools.
• Have work permit in Italy and live in Milan.
• Languages: Italian native, English full working proficiency (written and verbal).

Personal Attributes

• Creative, innovative, and proactive in driving community engagement.
• Ability to work independently, adapt quickly, and manage multiple projects simultaneously.
• Passionate about building and nurturing online communities.

Bonus Skills

• Experience with social media tools like Sprinklr or other community management platforms.
• Knowledge of emerging digital trends and social platform innovations.

Benefits

• A dynamic and collaborative work environment.
• Opportunities for professional growth and skill development.
• Competitive salary and benefits package.
• A chance to work with global brands and make a meaningful impact on their strategies.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Advertising Services