IT Supervisor
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Overview
WE ARE BUILDING THE NEXT GENERATION HOSPITALITY BRAND. Our mission is to design experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workations less apologetic, more purposeful and tuned to the self. Modern properties and offbeat places immersing guests within local experiences. A combination of public and private spaces flexing between community and quiet reflection. Hospitality transcending the whole and delivering a sense of self. A service geared to and placing emphasis on our guests’ and employees’ emotional intelligence. It is all about the brand experience, the brand story and the location; it is focused on the hotel, its design and art curation, its experiences and cultural programming.
Job title
Job title: IT Supervisor
Reports directly to: Director of Operation
Overall Job Purpose
The IT Supervisor is responsible for the day-to-day management of the IT department's staff, systems, and projects. This role ensures the reliable operation of all technology infrastructure, provides effective technical support to the organization, and helps implement IT strategies aligned with overall business objectives.
Qualifications & Skills
- Strong technical proficiency across various operating systems (e.g., Windows, Linux), network topologies, and cloud services (e.g., AWS, Azure).
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage projects and balance multiple priorities under pressure.
- Familiarity with ITIL or other IT service management frameworks is a strong asset.
- Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are preferred.
Candidate profile
Education and Experience
- 3+ years of experience in IT support or systems administration.
Principal Accountabilities
- Supervise and mentor a team of IT specialists, technicians, and/or analysts.
- Conduct performance reviews, training, and professional development for team members.
- Schedule work assignments and manage on-call rotations to ensure continuous support coverage.
- Assist in the planning and execution of IT projects, such as system upgrades, hardware refreshes, and new software implementation.
- Develop and maintain IT operational policies and procedures to ensure efficiency and compliance.
- Contribute to the development of the IT department's budget and track expenditures.
- Oversee the installation, configuration, maintenance, and troubleshooting of all IT infrastructure, including servers, network hardware.
- Manage the service/help desk function, serving as a primary escalation point for complex or critical technical issues, and ensuring timely resolution to minimize downtime.
- Plan and coordinate system upgrades, maintenance windows, and disaster recovery testing.
Attachments
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Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Hospitality
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