ServiceNow CMDB Lead – IT Operations & Governance

ServiceNow CMDB Lead – IT Operations & Governance

Work Type: Permanent (Hybrid, 2 Days On-Site per Week)

Experience Required: 3–6 years in ServiceNow CMDB/CSDM Implementation & Functional Analysis

Compensation: €80,000 Annual Fixed + Health Insurance

Job Overview

A leading European financial institution is seeking an experienced Senior ServiceNow CMDB Consultant to support the ongoing enhancement and maintenance of its Enterprise Service Management platform. The consultant will work closely with infrastructure and application teams to align CMDB, CSDM, and Service Mapping practices with ServiceNow best standards.

This role requires a strong background in CMDB management, CSDM modeling, and ITOM Service Mapping, along with excellent communication and analytical skills to liaise across technical and business teams.

Key Responsibilities

• Meet with various infrastructure and application teams to understand their configuration items (CIs) and responsibilities.
• Propose and implement CSDM-compliant technical services within ServiceNow to ensure accurate CI ownership ("Managed by group" mapping).
• Review and refine existing data and service models to align with ServiceNow best practices.
• Identify and resolve challenges in Service Mapping implementation.
• Design and create service maps using tag-based and manual mapping methods.
• Support ongoing discovery initiatives and ITOM event management analysis.
• Develop new functionalities and integrations within the ServiceNow ecosystem based on user needs.
• Provide user support, training, and platform adoption guidance to internal teams.

Must-Have Requirements

• 3–6 years of experience in ServiceNow CMDB, CSDM, Discovery, and Service Mapping.
• Hands-on experience with CMDB Workspace, CI Class Manager, Query Builder, Dynamic CI Groups.
• Strong functional analysis and scripting skills (e.g., JavaScript, Glide).
• Proven experience in manual and automated Service Mapping (including tag-based approaches).
• Intermediate to advanced level knowledge of ServiceNow ITSM and ITOM modules.
• Fluent in English with working proficiency in French or Dutch.
• Strong analytical mindset, structured communication, and customer-oriented approach.
• Flexible and proactive, capable of managing changing priorities and multiple tasks.

Nice-to-Have Skills

• Experience coaching or training CMDB staff or junior ServiceNow resources.
• Knowledge of ITIL processes and service governance frameworks.
• Exposure to financial services or government environments.
• Familiarity with large enterprise or hybrid IT infrastructures.

Work Environment

• Hybrid Mode: Minimum 50% on-site (Brussels) – subject to agreement with manager.
• Contract Type: Full-time, Permanent

Eligibility

Open to EU candidates only (Non-EU candidates not eligible)

Functional Area

Informatica