Radiologist Hotline Service Lead

Job Duties

• Communicate stats and critical findings to referring provider offices within the time allotted by company. If unable to do so informs management immediately.
• Coordinate with internal management and radiologists to ensure that all exams are followed up appropriately and documentation is a manner where staff understands the outcomes.
• Proactively lets management know when issues arise or could arise based off of feedback from: referring providers and/or SimonMed facilities.
• Enlists the support of sales/marketing staff, facility leads/supervisors/manager, regional managers, and other resources as needed.
• Achieves appropriate turnaround time on stats or critical as indicated by status.
• Completes all necessary compliance training in a timely manner.

Education and Experience

• High school diploma.
• 1 year in a similar role preferred.

Knowledge, Skills, and Abilities

• Maintains high customer satisfaction ratings that meet company standards.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Must be proficient in computer skills and telephone etiquette.
• Must be able to work in an environment with multiple deadlines and priorities.
• Must be able to work in a stressful environment.
• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.

Leadership Responsibilities

• Lead, mentor, and develop team members to consistently achieve performance goals.
• Deliver timely, constructive feedback, recognizing achievements and addressing performance issues when needed.
• Assess staffing requirements and partner with HR to recruit, hire, and seamlessly onboard new employees.
• Cultivate a positive and collaborative, patient first-driven workplace culture that reflects the company’s mission and vision.
• Make strategic, well-justified decisions in alignment with organizational policies and objectives.
• Direct operational, budgetary, and financial activities within area of responsibility.

Work Environment & Physical Requirements

This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.