Operations Team Lead

Overview

Job ID: 3102856 | Afaq - Warehouse Branch. Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.
• Responsible for hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team, to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
• Coordinate with Finance, CS, FC and Projects teams to matters related to SC operations.
• Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Implement the formal process control and process improvement mechanisms such as Kaizen (Six Sigma).

A day in the life

Managing the day-to-day floor operations in the shift. Additionally ensure all standard operating procedures are followed. Monitor on all the key metrics. Carry regular audits, follow mechanisms and ensure to motivate the team to bring maximum efficiency and output on the floor.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience establishing metrics for measurement of engineering and operational excellence
• Experience in a 24x7 operational services or support environment
• Experience in creating process improvements with automation and analysis, or experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience collaborating with other departments such as customer service, merchant investigations, or payments teams as required to resolve seller's issues and questions
• Experience in using statistical analysis to identify issues or opportunities for improvement

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