Customer Service Support (Fixed-Term, Full- Time)

Customer Service Support (Fixed-Term, Full-Time)

Join to apply for the Customer Service Support (Fixed-Term, Full-Time) role at Cochlear.

Office-Based | Bologna, Italy

About Us - Cochlear

Cochlear is the global leader in implantable hearing solutions, helping people of all ages hear and connect with life. Our mission is to transform the way people experience sound by delivering innovative technology and world‑class service. Join us in Italy Team and make a real difference in the lives of millions.

Your Profile

• High school diploma or equivalent


• 2+ years' experience in customer service or sales support


• Excellent communication skills and strong empathy


• Ability to organize work, prioritize tasks, and work with urgency and flexibility


• Fluent in English; knowledge of Italian healthcare system is a plus


• Proficient in Microsoft Office and familiar with CRM systems


• Experience in medical devices or healthcare sector preferred


• Problem‑solving mindset and team player

Your Responsibilities

• Deliver a world‑class customer experience to patients, clinics, and business partners


• Manage tenders, system orders, and service requests using Oracle OM, Oracle SR, Salesforce, and My Cochlear Portal


• Act as the direct contact for Oticon service and order management


• Collaborate with cross‑functional teams and contribute to process improvements


• Participate in projects and meetings, sharing ideas and feedback constructively


• Ensure compliance with quality and safety procedures

Your Benefits

• Be part of a global leader in hearing solutions


• Opportunity to develop your skills in customer service and operations


• Work in a dynamic, collaborative environment with real impact on people’s lives


• Competitive compensation and benefits package


• Professional growth and involvement in strategic projects


• Fixed‑Term Contract with potential for future opportunities

If you are interested, please submit your English resume and let's change lives together!