Network Operations Manager

Network Operations ManagerMilan, Italy (Bicocca) – Hybrid working | Full-time | Permanent

Are you ready to take the lead in powering the future of digital content delivery? An innovative and rapidly growing media technology company is looking for a Network Operations Manager to oversee and evolve the backbone of its intelligent streaming infrastructure. This is a fantastic opportunity to work in a high‑impact role where technology, performance, and reliability converge.

Key Responsibilities

• Manage and develop the Network Operations Team.
• Ensure the best quality of service for the network infrastructure.
• Develop and assess the skills of team members.
• Monitor and ensure completion of activities and projects.
• Technically support teams during the analysis and troubleshooting phase.
• Approve strategies to improve network capacity and performance.
• Plan standard infrastructure expansion according to business requirements.
• Lead network upgrade projects.
• Manage incident and communication with internal teams.
• Administer vendors and coordinate ISP relations.
• Evaluate network services and providers.
• Manage budget to ensure the best solutions.
• Plan and organize disaster recovery and business continuity test.
• Ensure that security standards are maintained in procedures and configurations.
• Collaborate with other teams to address complex network problems.
• Review and validate configurations, operating procedures, and documentation.
• Provide support as an escalation point for the Network Operation Team.
• Support customer‑facing teams with technical details.
• Review detailed reports on network performance, capacity planning and project status.
• Identify and propose improvements to network infrastructure and operations.

Experience

• Minimum of 10 years of experience in Telco network operations and engineering or ISP.
• Preferred experience with or exposure to CDN infrastructures.

Qualifications

• Education: Bachelor’s degree in Telecommunication, Computer Science, Information Technology, or a related field.

Skills

• Strong knowledge of: ISP, Internet Exchange, Transit, Edge on net services, peering configurations and troubleshooting, dynamic routing protocols like BGP, OSPF, data center, colocation, racking, powering, interconnections, LOA, L2/L3 connectivity.
• Knowledge of network devices and configurations.
• Experience with Linux for network monitoring and tools.
• Excellent problem‑solving and analytical skills.
• People and time management.
• Strong communication and documentation skills.
• Project management skills.

Certifications

• CCNP or CCIE or equivalent certifications are preferred.