Advanced IT Healthcare Consultant

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Advanced IT Healthcare Consultant, Milan

Client: Werfen

Location: Milan, Italy

Job Category: Other

EU work permit required: Yes

Job Reference: 5b7fb176ec9f

Job Views: 3

Posted: 28.06.2025

Expiry Date: 12.08.2025

Job Description:

Job Information

Number WEBIT-- Job Function Customer Service Location Milan, Italy

About the Position

Job Summary

L’Advanced IT Healthcare Consultant plays a key role within the Customer Experience process, providing targeted consulting to clients (both external and internal) to resolve second-level application/system issues.

Key Accountabilities

• Perform second-level remote support interventions on corporate IT solutions to ensure business continuity for clients nationwide.
• Manage escalation cases and collaborate directly with the Project Manager to resolve reported issues.
• Interface with CED, clinical engineering, and laboratory contacts to support all technological solutions activities.
• Collaborate with third-party Software Houses in managing Healthcare IT processes.
• Ensure SLAs of IT solutions through a Trouble Ticketing Management system.
• Follow activities and evolution of monitoring systems within corporate LIS solutions.
• Assist colleagues during training and go-live phases of IT solutions when required.
• Create and update technical documentation necessary for support and maintenance of IT solutions.

Networking/Key relationships

• Service
• Sales
• Marketing
• Clients
• Suppliers

Minimum Knowledge & Experience required for the position

Knowledge:

• Understanding of Healthcare IT processes in healthcare settings
• Knowledge of data communication networks
• Familiarity with virtual infrastructures and Microsoft/Linux operating systems
• SQL scripting and Oracle database knowledge
• Knowledge of remote connectivity (VPN)
• SAP
• Office suite

Skills:

• Commitment to continuous technical updating through certification paths
• Communication and listening skills
• Analytical thinking
• Decision-making
• Teamwork
• Priority management
• Result orientation
• Accuracy and punctuality

Education: Degree in Computer Science / Engineering (e.g., Biomedical Engineering) or equivalent experience in Healthcare

Experience: At least 2 years in a similar role within the Healthcare sector

Language skills: Good command of English

Skills & Capabilities

• Continuous technical updating through certification
• Communication and listening
• Analytical thinking
• Decision-making
• Teamwork
• Priority management
• Customer focus
• Goal orientation
• Problem solving

Travel requirements

10%