Admin & Customer Service

Join to apply for the Admin & Customer Service role at BauWatch Italia.

Based within our Milan office and working within the Operations function, we’re looking for a Admin & Customer Service Advisor to join our Operations Team. The role is responsible for providing a best-in‑class customer experience for all our clients across Italy by confidently addressing customer issues with service, delivery or condition of products.

Key Tasks to Include

• Open and maintain client accounts by recording account information.
• Resolve product or service problems by clarifying the client's issues, determining the cause, selecting the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Liaise with internal teams to ensure client queries are dealt with effectively and efficiently.
• Contribute to team effort by accomplishing related results as needed.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Interact with clients via phone and email.

What do we expect from you?

• At least 1‑3 years of work experience in a customer service role; ideally in a growth environment.
• Preferably previous experience of work or relationships in the construction, renewables or security industry.
• Good knowledge of MS Office programs.
• Native Italian, Advanced (conversational) English skills for internal communication.

Desired Attributes

• Resilient: Ability to persevere and manage complex customer service queries and issues.
• Technology Savvy: General ability to use MS Office and programmes; experience of using CRM systems (e.g., SalesForce) would be desirable but not essential.
• Quality‑oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality and accuracy.
• Solution focused: Finds outcomes for clients in the most efficient & effective way. Looks for ways to improve working practices for both BauWatch and the clients.
• Team player: Promotes mutual communication and relationships. Shares information smoothly with others. An ambassador for collaboration.
• Independent: Is able to carry out your own work properly and solve problems without supervision from others.
• Customer focus: Passionate about customer service. Prioritise service and client satisfaction.
• Flexibility: Can easily adapt to a changing environment, working methods, tasks, responsibilities and behaviours of others.
• Friendly: Ability to ‘muck in’ as part of a fast‑growing team with an ‘all hands‑on deck’ approach.

What we offer

• A challenging role with a high degree of freedom and flexibility as part of a disruptive and fast‑growing international business.
• Full onboarding plan.
• A collaborative environment: you will work with passionate and talented people who value teamwork.
• Health insurance plan.

Are you interested?

Quickly apply by submitting a short cover letter (incl. salary expectations) and your CV. If you have any questions, please don’t hesitate to reach out as well at recruitment@bauwatch.com.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

• Other
• Security and Investigations