Order Management & Customer Relationship Associate

Overview

Order Management & Customer Relationship Associate – Artemest

Artemest is a company specialized in Italian craftsmanship and design through a curated selection of handmade furniture, lighting, décor, and art by top artisans and brands. It serves private clients and professionals worldwide through its online store, New York gallery, bespoke design services, and large-scale interior projects via Artemest Contract. Founded in 2015, Artemest travels across Italy to uncover timeless pieces and the stories of their creators—master artisans who blend centuries-old techniques with modern sensibilities. The brand offers exclusive access to over 50,000 handmade products by 1,000 artisans and manufacturers, showcasing Italy’s refined artisanal heritage to the world.

Position: To strengthen its team, Artemest is looking for a motivated, organized, and proactive Order Management & Customer Relationship Associate with professional proficiency in English. This role focuses on managing the full order lifecycle, coordinating with our network of Italian artisans, and providing high-level support and guidance to both customers and suppliers. The Associate will take ownership of order management operations, actively contribute to process improvements, and ensure the delivery of an exceptional service standard throughout the order lifecycle.

Key Responsibilities

• Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service.
• Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters.
• Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance).
• Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives.
• Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment.
• Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members.
• Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements.
• Support initiatives aimed at enhancing customer satisfaction and long-term loyalty.

Qualifications

• 1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment.
• Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation.
• Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service.
• Demonstrated ability to manage multiple priorities and complex orders simultaneously.
• Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset.
• Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers.
• High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach.
• Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued.
• Native Italian speaker with professional proficiency in English; knowledge of additional languages (e.g., French or German) is a plus.

Perks

• Positive workplace. We’re a young team that works in harmony and is extremely passionate about the Artemest mission.
• Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.
• Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries: Interior Design, Furniture, and Arts & Crafts